Refund policy

Returns, Replacements & Refunds

Last updated: 19 August 2026

We want you to be satisfied with your purchase. To protect product quality and safety, we accept returns of unopened and unused products under the conditions below. This policy does not limit any mandatory rights you have under applicable UAE consumer law.

1. Change-of-mind returns

You may request a return within 7 calendar days of delivery if the product is:

• unopened, unused, and in its original sealed condition;
• in its original packaging; and
• complete with any tags, inserts, gifts, and accessories supplied with it.

Opened or used products cannot be returned because of a change of mind or scent preference. For an approved change-of-mind return, the customer is responsible for the return cost and the original delivery charge is not refundable.

2. Damaged, defective, leaking, or incorrect products

If an item arrives damaged, defective, leaking, incorrect, or materially different from its description, contact us as soon as possible—preferably within 48 hours of delivery. Please include your order number and clear photos or video where possible. The 48-hour request helps us investigate quickly; it does not remove rights that cannot legally be excluded.

After verification, we will arrange an appropriate replacement or refund. Alhamliya will cover the approved return cost and, for a full refund, the applicable original standard delivery charge.

3. Items that cannot be returned for change of mind

• products that have been opened, used, altered, or damaged after delivery;
• opened or partially used gift sets; and
• items clearly marked “final sale” before purchase.

These exclusions do not apply when an item is damaged, defective, incorrect, leaking, or materially different from its description. If one item inside a gift set is faulty, contact us so we can assess the appropriate remedy.

4. Order cancellations

If your order has not yet been fulfilled, contact us immediately and we will confirm whether it can be cancelled. Once an order has been fulfilled, the return conditions in this policy apply.

5. How to request a return

Email info@alhamliya.com or message us on WhatsApp with your order number, the reason for the request, and supporting photos or video when relevant. We aim to reply within one business day.

Please wait for our return instructions before sending or delivering an item. Approved returns must be sent to the address stated in those instructions. We will contact you before taking action if a returned item does not meet the stated conditions.

6. Inspection and refunds

Returned items are inspected after receipt. Once a refund is approved, we will issue it to the original payment method within 5 business days. Your bank or payment provider may need an additional 5–10 business days to show the credit in your account.

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