Shipping policy

Shipping Policy

Last updated: 23 August 2026

1. Delivery areas and estimates

We currently deliver within the United Arab Emirates and to supported GCC destinations shown at checkout.

• United Arab Emirates: estimated delivery within 2–5 business days.
• GCC destinations: estimated delivery within 5–15 business days.

Business days exclude weekends and UAE public holidays. Delivery windows are estimates, not guarantees, and may be affected by courier capacity, customs, weather, public holidays, remote-area access, incorrect address information, or events outside our reasonable control.

2. Shipping charges

Available delivery methods and shipping charges are shown at checkout before you submit your order. We do not apply a free-shipping promise unless it is expressly displayed in the store or checkout for that order.

3. GCC customs and import charges

Orders delivered outside the UAE may be subject to customs duties, import taxes, clearance charges, or local fees imposed by the destination. Unless checkout expressly states otherwise, those charges are the customer's responsibility and are not included in the product or shipping price paid to us.

4. Address and delivery contact details

Please provide a complete and accurate address, phone number, and other delivery details. Contact us immediately if a correction is needed. We will try to assist, but an address cannot always be changed after an order has entered fulfilment or been handed to the courier. Additional delivery costs caused by incorrect or incomplete customer-provided information may be charged where permitted by law.

5. Tracking and delivery issues

Tracking information will be provided when available. If an order is materially delayed, marked delivered but not received, damaged in transit, leaking, or incorrect, contact us with the order number and relevant details. Damaged, defective, leaking, or incorrect products are handled under our Refund Policy.

6. Contact

For shipping questions, email info@alhamliya.com, use our contact form, or message the WhatsApp contact shown on the store.

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